Mandarin Oriental Al Faisaliah, Riyadh elevates luxury hospitality with IRIS Mobile Ordering and Digital Guest Directory solutions
IRIS’ seamless digital solutions redefine service excellence and operational efficiency
at the five-star Saudi Arabia hotel
Mandarin Oriental Al Faisaliah, Riyadh, a beacon of luxury and innovation in the heart of Saudia Arabia, has partnered with IRIS, the global leader in digital guest experience solutions, to elevate its service offerings through F&B mobile ordering and a digital guest directory. In just six months, these cutting-edge technologies have revolutionised the way the hotel serves its guests, delivering remarkable results.
Mandarin Oriental Al Faisaliah, Riyadh stands as a testament to the brand’s dedication to excellence, offering luxurious rooms and suites, fine dining, private spa and wedding facilities. Processing over 500 mobile orders monthly, the IRIS platform has become integral to the hotel’s operations, streamlining in-room dining and guest interactions in the following ways:
Transforming dining experiences
The IRIS mobile ordering platform has enabled the hotel to showcase its culinary offerings with visually enticing photos, detailed descriptions, and dietary information. Guests can now personalise their meals with modifiers, such as selecting milk options, juice flavours, or egg preparations, and include special requests for chefs directly through the app. This tailored approach has led to increased guest satisfaction and higher average spending per order.
One-stop source of information
The hotel’s digital guest directory provides a “one-stop shop” for convenience, offering access to essential services, spa and wellness options, sustainability policies, local area guides, and details of the exclusive Fans of MO loyalty program.
By consolidating this information in a user-friendly app, guests can effortlessly access everything they need, wherever they may be in the property, enhancing their stay experience.
Heightened guest and staff satisfaction
The adoption of IRIS solutions has reduced the workload for hotel staff, enabling quicker response times and improved service efficiency. The app’s multi-language support, including Arabic, ensures accessibility for all guests.
Operational efficiency and integration
IRIS’s tailored deployment process ensured smooth integration with Mandarin Oriental Riyadh’s existing POS, addressing unique requirements and delivering an integrated solution, thereby automating processes and reducing customer wait times.
“The IRIS platform has significantly enhanced our operations, allowing us to incorporate seasonal menu updates effortlessly and provide guests with a seamless digital experience.
It’s incredibly convenient for our guests to have all hotel information at their fingertips and saves our team time and effort that can be better spent with guests in other areas.”
“We are proud to extend our partnership with Mandarin Oriental and collaborate with the Riyadh hotel, a flagship of luxury and innovation.
Our mobile ordering and guest directory solutions are designed to empower hotels to redefine service standards, enhance guest engagement, and drive business growth. We look forward to growing our partnership with this hotel to deliver additional revenue growth and operational efficiencies.”
About IRIS
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
About Mandarin Oriental Al Faisaliah, Riyadh
One of Saudi Arabia’s most sought-after addresses, Mandarin Oriental Al Faisaliah, Riyadh is at the heart of luxury, shopping, business, and exploration. Surrounded by the iconic Al Faisaliah Tower and Al Faisaliah Mall, the property represents the epitome of Arabian hospitality and Saudi charm. The urban oasis features 325 tastefully designed rooms and suites, complemented by around-the-clock butler service, an array of innovative dining options, award-winning spa and wellness facilities, and 6,300 square meters of customizable meeting facilities and event space.
Building on over 20 years of experience as a luxury leader in Riyadh, the iconic property has been reimagined by the Mandarin Oriental Hotel Group as a lifestyle, social and cultural hub in the heart of the Kingdom.
For more information on The Mandarin Oriental AI Faisaliah, Riyadh please visit https://www.mandarinoriental.com/en/riyadh/olaya
For more information on IRIS or to book a demonstration, please click here.
