Unlock new revenue opportunities by turning everyday guest interactions into high-impact moments. From smarter guest communications to seamless ordering and payment experiences, discover how leading hotels are increasing engagement, reducing friction, and driving measurable F&B growth.

Mandarin Oriental Savoy, Zurich has transformed its in-room dining experience with IRIS Mobile Ordering, achieving a 27% increase in average transaction value while significantly improving operational efficiency.

By replacing traditional phone orders with a seamless digital journey, the hotel has quadrupled in-room dining revenue, reduced errors, and deliver a faster, more intuitive guest experience.

With a strong focus on digital innovation, the luxury beachfront hotel implemented IRIS at launch to support operational efficiency and guest convenience.

By replacing traditional phone-based ordering with intuitive, mobile-first solutions, Mandarin Oriental, Muscat has transformed in-room dining and poolside service, saving the PBX team hours each week. The result is faster service, fewer errors, higher guest spend and a more personalised, sustainable guest journey.

Join IRIS and ILHA on April 14 for an exclusive webinar where we explore how luxury hotels are re-imagining F&B to increase guest spend while maintaining a high-touch experience.
For hoteliers looking to boost guest spend, expand service reach, and improve operational efficiency, this session offers practical insights into the future of luxury F&B.

Hotels across North America are preparing for a surge in demand ahead of the FIFA World Cup 2026. This article explores how mobile ordering and digital guest directories can help hotels manage peak service pressure, extend service into new areas and increase F&B revenue without adding headcount.

IRIS has appointed Bob Menz as Senior Product Manager, bringing more than 20 years of hospitality technology experience to the team. With a background spanning hotel operations, POS, PMS and integrations, Bob will lead product initiatives that strengthen the IRIS platform, helping hotels enhance guest dining experiences while improving operational efficiency.

Digital guest directories have moved far beyond static in-room guides. Today they help hotels communicate in real time, showcase amenities, reduce front desk pressure and unlock new revenue opportunities. Discover seven practical ways a digital guest directory can enhance the guest experience while supporting operational efficiency and ancillary revenue.

Bankside Hotel, part of the Marriott Autograph Collection, partnered with IRIS to introduce mobile ordering and a digital guest directory without compromising its five-star service standards.

By fully integrating IRIS with Micros POS, the hotel streamlined operations, reduced labour pressures and unlocked new revenue opportunities across previously unmanned spaces such as the Mezzanine and terrace bar.

By replacing traditional phone-based ordering with seamless mobile ordering integrated directly into its POS system, Mandarin Oriental, Singapore reduced miscommunication, streamlined operations and unlocked a 138% year-on-year increase in room service revenue.
They have modernised the guest experience and met expectations for convenience, speed and accuracy.

This month’s newsletter explores how hotels are unlocking new growth from digital ordering. From hotel success stories to practical strategies for boosting ancillary spend and reducing labour pressure, we share how properties are protecting F&B revenue, enhancing multi-generational stays, and increasing automation with new POS systems.

Facing limited staffing and growing competition from delivery apps, Aloft New York LaGuardia Airport turned to IRIS Mobile Dining to retain F&B revenue in house. Fully integrated with Micros POS, the solution streamlines operations, reduces queues and delivers a seamless, mobile first experience for modern travellers.

Discover how InterContinental New Orleans reimagined its room service operations, reduced labour costs and eliminated ordering errors with IRIS Mobile Ordering, while retaining valuable F&B revenue in a highly competitive dining market.

InterContinental New Orleans deployed IRIS’ highly flexible platform to provide guests with more flexibility and convenience, and compete with third party delivery companies.
It has also helped operationally by removing inefficiencies, reducing errors, and enabling staff to focus more on guest-facing service.

IRIS has announced outstanding year-on-year growth with Mandarin Oriental, highlighting the power of digital innovation in elevating luxury dining experiences.
F&B spend and operational efficiencies have significantly increased following deployment of IRIS’ digital ordering platform across its portfolio of 20 hotels across Europe, the Americas and Asia Pacific

IRIS shares its 2026 outlook on smarter hotel tech, highlighting how mobile ordering and digital guest directories are helping operators improve guest service and grow ancillary revenue. From amenity pre-ordering and expanded F&B opportunities to real-life success stories and new feature updates, this edition focuses on practical ways to reduce friction and deliver more personalised guest experiences across the entire property.