Unlock new revenue opportunities by turning everyday guest interactions into high-impact moments. From smarter guest communications to seamless ordering and payment experiences, discover how leading hotels are increasing engagement, reducing friction, and driving measurable F&B growth.

Mandarin Oriental Savoy, Zurich has transformed its in-room dining experience with IRIS Mobile Ordering, achieving a 27% increase in average transaction value while significantly improving operational efficiency.

By replacing traditional phone orders with a seamless digital journey, the hotel has quadrupled in-room dining revenue, reduced errors, and deliver a faster, more intuitive guest experience.

Join IRIS and ILHA on April 14 for an exclusive webinar where we explore how luxury hotels are re-imagining F&B to increase guest spend while maintaining a high-touch experience.
For hoteliers looking to boost guest spend, expand service reach, and improve operational efficiency, this session offers practical insights into the future of luxury F&B.

IRIS has appointed Bob Menz as Senior Product Manager, bringing more than 20 years of hospitality technology experience to the team. With a background spanning hotel operations, POS, PMS and integrations, Bob will lead product initiatives that strengthen the IRIS platform, helping hotels enhance guest dining experiences while improving operational efficiency.

This month’s newsletter explores how hotels are unlocking new growth from digital ordering. From hotel success stories to practical strategies for boosting ancillary spend and reducing labour pressure, we share how properties are protecting F&B revenue, enhancing multi-generational stays, and increasing automation with new POS systems.

Facing limited staffing and growing competition from delivery apps, Aloft New York LaGuardia Airport turned to IRIS Mobile Dining to retain F&B revenue in house. Fully integrated with Micros POS, the solution streamlines operations, reduces queues and delivers a seamless, mobile first experience for modern travellers.

Discover how InterContinental New Orleans reimagined its room service operations, reduced labour costs and eliminated ordering errors with IRIS Mobile Ordering, while retaining valuable F&B revenue in a highly competitive dining market.

IRIS has announced outstanding year-on-year growth with Mandarin Oriental, highlighting the power of digital innovation in elevating luxury dining experiences.
F&B spend and operational efficiencies have significantly increased following deployment of IRIS’ digital ordering platform across its portfolio of 20 hotels across Europe, the Americas and Asia Pacific

IRIS shares its 2026 outlook on smarter hotel tech, highlighting how mobile ordering and digital guest directories are helping operators improve guest service and grow ancillary revenue. From amenity pre-ordering and expanded F&B opportunities to real-life success stories and new feature updates, this edition focuses on practical ways to reduce friction and deliver more personalised guest experiences across the entire property.

Johan Ohlin, IRIS’s Chief Technology Officer, leads the technology strategy to help hotels boost revenue, improve operations and enhance the guest journey.
In this interview with Hotel Technology News, Johan discusses the breath of our platform and AI, it’s capabilities and future ambitions for the future of mobile tech.

As 2025 draws to a close, IRIS reflects on a year of growth, innovation and global expansion. With record digital ordering volumes, new platform features, prestigious hotel partnerships and multiple industry awards, IRIS strengthened its position as a trusted technology partner for hotels worldwide.

The Landmark London has introduced IRIS Mobile Ordering to streamline its room service operations and offer guests a more intuitive way to order. The new system has improved accuracy, reduced wait times, and allowed the team to handle far higher volumes, even during peak periods.

The hotel has also boosted sustainability by replacing printed materials with elegant QR code cubes in each room.

Make guest services sparkle this season with smarter digital tools. From mobile ordering that boosts spend to guest directories that drive new revenue, see how leading hotels are streamlining operations, delighting guests, and setting themselves up for their most successful season yet.

IRIS is proud to announce that we have won the Champions of Mobile Award at the Travolution Awards 2025!

This recognition celebrates the very best in digital travel and hospitality technology and highlights the impact IRIS continues to deliver for hotels around the world.

Mobile ordering has fast evolved from a convenience to an expectation. IRIS data from 4 million orders across 2,000 hotels shows a 42% annual rise, with guests spending more and waiting less.

Here, IRIS unveils trends that reveal how guest habits are shifting and how hotels can harness these insights to drive profitability.