Frequently Asked Questions

A hotel guest app is a digital solution for guests that provides all the hotel amenities and services at their fingertips. Either as a downloadable app or web-based app, it enables guests to easily access anything they might need during their stay whether it’s ordering drinks and meals online, placing a request for towels, making a spa reservation, or looking up information about the local area.

Not only does this help elevate the guest experience and make for a more memorable stay, it also helps hoteliers reduce resources and streamline operations by automating mundane tasks.

We have a variety of different plans available depending on the size of your property (or group) and the extent of your requirements – there is no one size fits all! Do you need F&B online ordering, guest services, a digital directory, in-room tablets, and multi-group visibility? You can have as much or as little as you require.

We will work with you to implement all the features and functionality that you require to ensure you’re getting value for money and your team, and your guests have everything they need for an enriched digital experience.

Choose Your IRIS® Plan From $120 a Month — IRIS® Guest Experience Platform

IRIS GXP (guest experience platform) app would be suitable for any sized hotel or group where there are food and drink outlets and guest service requirements. The app is flexible and scalable so we can provide you with a plan that is suitable and adequate for your sized property and the number of outlets and requirements that you have.

You’re in good company - we are currently trusted by some of the world’s leading hotel brands such as Marriott, Four Seasons, Mandarin Oriental and Ennismore.

This is in addition to luxury, boutique properties such as El Llorenç Parc de la Mar, 7 Pines Resort Ibiza and Soneva Resorts to name but a few.

Yes, we seamlessly integrate with a range of other software providers to facilitate a connected, automated guest journey. See below for more details.

Yes, it’s perfect for multi-property groups and allows guests access to all hotels in a single app.

All the apps are branded to the individual hotel, in addition to the parent group brand if required.

There are no downloads - guests simply need a smart device and their browser to access the app. It’s fully responsive and adapts to the device that's being used.

You can also embed the app into an existing hotel app to make use of all the features and integrations - with minimal dev effort.

We integrate with leading payment providers, Apply Pay, Stripe, Freedom Pay and Google Pay, to deliver a seamless, rapid guest checkout experience as part of our F&B ordering module.

Payments can be taken in standalone non-POS integrated scenarios (tax calculations provided by IRIS® GXP) and POS integrated scenarios with immediate refunds in the event of a downstream order creation failure in POS.

Yes, we integrate with all the leading POS vendors, including Simphony, Infrasys, InfoGenesis, and Lightspeed to provide a seamless link between your guest and the kitchen. Orders are sent directly to the POS system and also stored in the app with full Group/Brand/Property reporting and analysis. The integration also enables hoteliers to:

- Add, delete, and amend menu items and modifiers which are then automatically synced

- Centralise and share brand-level menus across group properties

- Calculate basket totals, taxes, charges and tips

If your POS isn’t on the list? Fear not! We can integrate with other POS systems POS through an API. Simply implement 3 API calls and realise all the same POS integration benefits outlined above

Learn more information on IRIS API and Integrations — IRIS® Guest Experience Platform

In certain scenarios, our products work better with guest information available to them. That's where our PMS Integration Framework comes in.

We integrate with the following leading PMS vendors - Opera, LMS, Host, Springer Miller, + approximately 60 additional ones with an aggregator.

Instead of manually entering data into the IRIS GXP Front Desk, this can be automatically synchronised with your PMS in real time. Our app monitors the following PMS events:

Check-in

Check-out

Room moves

Guest Information updates (e.g. name change).

Bring your own PMS Integration - we appreciate there are a lot of PMS's out there, so like our POS Integration Framework, we also provide a generic API to allow customers/partners to build their own PMS integrations based on the HTNG standard.

Yes, all guest-facing apps can be customised with your logo, corporate colours and brand guidelines to ensure there’s consistency with your website and your style and tone is reflected accordingly across every touch point.

The IRIS app is a multi-tenanted solution and scalable depending on the number of properties you have in your group and/or the number of F&B outlets you have in your individual hotels. It can be easily implemented in new properties that join your group to ensure consistent guest service across each property.

Each package is designed to scale up as you grow. Need something more bespoke? No worries, just let us know as our powerful API is also used by our customers and partners to build their own bespoke guest experiences.

Yes, it’s easy to add new features and functionality to your app as and when you require them – our hotel app provides a set of highly-configurable modules to pick and choose from so you can expand the range of digital services that you provide to guests.

Additionally, it’s easy to add a new outlet to your hotel and/or add another hotel to your group.

The content of your app is entirely editable and easy to amend and manage - for example, if you need to amend a menu, extend the number of spa treatments you offer or add a new local experience to your hotel directory, all of which is easy to upload and edit with new descriptions and imagery.

The most popular and commonly requested features are:

Online F&B ordering
Spa Treatment Booking
Payments
Time Slots
Item Lead times
Dynamic menus
QR codes
Hotel directory
Digital service requests
Restaurant and spa bookings
Guest Messaging
Data and analytics

…to name but a few!

Check out our blog on Top 10 F&B app features to read more.

Guests love being able to view content in their own language so we have a multi-lingual feature so guests can select their native language and view all the information in their own language.

All of the IRIS text such as button names and controls are translated already across 13 different dialects and languages. All you need to translate is your menu content!

As our platform is hosted in the cloud, there is unlimited access – some of our largest customers have thousands of guests that could potentially connect simultaneously, and the app will still run.

Here are just a few of the main benefits that hoteliers can enjoy with our digital guest experience:

Increase order value and revenue
Save resources and reduce costs
Faster turnaround times
Increase upsells and tips
True POS integration
Flexible and up to date
Sustainable and paperless
Enhance guest communications
Data and insights
Multi-functional and fully supported

And here’s how your guests will benefit:

Enhanced experience
Quick and easy to order and pay online
Delivered to wherever they are
No more queuing or waiting
Contactless and secure
Information at their fingertips
Quick service fulfilment with requests on the go