The Kimpton Santo Hotel launches all-in-one digital experience with IRIS’s mobile ordering and concierge app
San Antonio's newest luxury hotel partners with IRIS to grow guest revenue and streamline operations with its mobile app
The Kimpton Santo Hotel, the recently opened luxury hotel in downtown San Antonio, Texas, has partnered with the global mobile ordering experts at IRIS to provide guests and staff with an innovative F&B digital ordering and e-compendium platform that enhances efficiencies and guest experience.
Part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, the 347-room Kimpton Santo continues to raise the bar in delivering exceptional guest services by providing world-class hospitality alongside cutting-edge technology. It follows sister properties, Kimpton De Witt in Amsterdam and Kimpton Overland Hotel Atlanta Airport, who deployed IRIS mobile ordering earlier this year and have subsequently reported significant revenue growth and operational gains.
The partnership with IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels, supports the property’s ambition to deliver a more efficient, personalised, and memorable stay for all guests. Guests can now access a wide range of hotel services and amenities directly from their mobile devices. The platform offers a convenient one-stop-shop for all their needs which includes requesting housekeeping services, viewing information on the hotel and local area, and ordering in-room dining from its F&B digital menus.
“In planning the physical architecture of the hotel we also paid close attention to the architecture of our technology and the experience that we wanted to offer both our staff and guests and how that could be enhanced.
Partnering with IRIS allows us to provide our guests with an easy-to-use, intuitive platform that gives them instant access to everything from in-room dining to information about the hotel and local attractions, wherever and whenever they choose.
This not only enhances convenience but also elevates the overall luxury experience.
The comprehensive, user-friendly platform is precisely what we needed to create a more seamless, efficient experience for both our guests and our staff to access amenities, in-room dining, and hotel resources.”
Guests can effortlessly explore hotel services, make reservations at the on-site dining outlets, or even arrange in-room dining from the comfort of their room. They can also learn more about local attractions, including a personalised guide to exploring downtown San Antonio, building on the hotel’s mission to celebrate the rich cultural heritage of the Alamo City.
Hotel staff are also able to access all hotel information and guest resources in one place. As a result, they can easily align and focus on more personalised guest interactions rather than the repetitive administration of processing orders to ensure all guest needs are met. This more personalised approach has in turn enhanced the guest experience, loyalty and spend.
“The opening of Kimpton Santo is a hugely exciting opportunity for the Kimpton brand. The popularity of mobile ordering for both guests and staff continues apace and we look forward to continuing to deliver more revenue opportunities and supporting the hotel team in achieving their ambitions for growth both now and in the future.”
As the first Kimpton property in San Antonio, Kimpton Santo Hotel merges modern luxury with the historic charm of the Alamo City. Beyond the elevated hospitality and amenities that White Lodging and IHG guests look forward to, The Kimpton Santo Hotel offers best-in-class culinary experiences for guests and San Antonio residents alike. Dean’s Steak & Seafood, The Study at Dean’s, and Tenfold Rooftop each offer a distinct and specialized experience, the delights of which guests can now order digitally via mobile ordering.
About IRIS
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
