Kimpton De Witt partners with IRIS to provide guests with a self-serve, mobile F&B ordering experience
Guests can now enjoy an enhanced, efficient F&B service in the hotel’s café
IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS's mobile F&B ordering platform in their co-working space, Café Celia.
Nestled in the heart of Amsterdam’s bustling city centre, the luxury boutique hotel offers 274 guest rooms, a fitness suite and a restaurant, and is renowned for its modern approach, unique personality, and five-star service.
With IRIS’ integrated mobile ordering solution available in Café Celia (the hotel’s Californian-inspired co-working café), Kimpton De Witt is setting new standards of operational excellence and guest satisfaction.
Accessible via QR codes, guests can now place orders through their mobile device, providing a modern, user-friendly experience that aligns with the hotel’s unique personality and contemporary approach. The app’s multi-lingual capabilities enable international visitors to view the digital menu in their own language. Furthermore, the direct POS integration (to Simphony Cloud) sends orders direct to the kitchen and allows the hotel to manage orders more efficiently, reducing wait times, minimising mistakes and enabling a more streamlined and integrated approach to fulfilling guest needs.
“With the implementation of IRIS mobile ordering in Café Celia in Kimpton De Witt, the ordering process has been streamlined. Guests no longer need to wait for a server to take orders or process payment.
This service integration with advanced technology enhances the overall dining experience and reflects our commitment to innovation.”
“The introduction of IRIS mobile ordering at Kimpton De Witt ensures guests receive first-class service while enjoying the convenience of digital technology, reflecting the hotel’s commitment to innovation and delivering exceptional dining experiences.
As digital ordering gathers pace and becomes commonplace in our everyday lives, Kimpton De Witt Hotel embraces this trend, meeting and exceeding guests’ expectations that ultimately will lead to higher order volumes and improved guest loyalty.”
The overall ordering experience enriches the guest stay, improves service times, and supports the hotel's growing number of visitors and order volumes.
For more information on IRIS or to request Demo.
About Kimpton De Witt Amsterdam
Kimpton De Witt is the first European luxury hotel from leading US boutique brand, Kimpton Hotels & Restaurants.
Combining two late 20th century buildings with three from the Dutch Golden Age, the hotel features 274 guestrooms including 9 suites – many with private terraces. The most notable is the three-storey Little House, which dates back to the 1640s and was once the childhood home of Dutch playwright P.C. Hooft.
The hotel is home to 8 meeting & event spaces, restaurant Celia, co-working space Café Celia and Super Lyan – a cocktail bar by award-winning bartender Mr Lyan. Guests receive complimentary use of bikes and daily Social Hour in the lobby.
About IRIS
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
Learn how to boost your F&B revenue with our free guide.
Book a customised Demo to see what's possible for your hotel.
