Radisson Blu Aqua Hotel, Chicago, deploys IRIS mobile ordering to enhance F&B sales and staff retention
The luxury hotel, part of Choice Hotels, selects IRIS’ app to provide hotel guests and apartment residents with an enhanced F&B service to capture more orders and boost staff retention.
IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.
The iconic four-star hotel in downtown Chicago is popular with leisure and business travellers alike and located in the modern Aqua Tower offering 334 guest rooms, on-site dining, and a rooftop pool.
The IRIS mobile ordering app will enable the hotel to expand their reach and offer F&B digital dining to all hotel guests, in addition to residents residing in the apartments and condos above. Previously, staff were challenged with manually taking orders, and guests had to physically go the front desk to place their order and wait. Now, guests can order online from their own device, at their own leisure. These orders go straight to the kitchen, thereby boosting turnaround times, reducing staff processes and improving the customer experience.
The integration with FreedomPay also enables guests to pay online, minimising lost revenue and reducing the workload for staff.
“With 334 hotel rooms, 262 condos and 479 apartments in the Aqua Tower, we wanted to maximise the potential from our F&B operations and drive revenue across the whole property. IRIS mobile ordering empowers us to improve processes and enhance our service with a mobile-first digital experience – not only for our guests but for our staff too.
With it’s user-friendly application, guests and apartment residents can order F&B online for delivery or pick up which frees up staff time, expedites our processes and cuts wait times.
A combination of increased order volumes, higher guest checks, and an improved service will also deliver more gratuities for waitstaff. This will provide staff with more opportunities to maximise their income and take-home pay, which in turn will help boost staff retention and keep staff morale high.
Next up, we’d like to offer mobile ordering at our rooftop pool and extend a pick-up service to people working in the offices nearby. As a scalable solution, the possibilities are endless.”
One of the standout reasons for choosing IRIS was the language switching feature which appeals to their international guests that frequent the convention centre. Overseas guests can now conveniently order digitally (from a menu in their own language), catering to those who may feel less comfortable communicating in a foreign language.
“We’re delighted to partner with Radisson Blu Aqua Hotel, who are now offering both their guests and staff an innovative digital experience.
The integration of their branded app and direct QR code access to digital menus means guests can enjoy a heightened sense of comfort and convenience by ordering their F&B items wherever they are, at a time that suits them.
Designed to boost ancillary revenue and enrich the guest stay, IRIS mobile ordering optimises staff resources and empowers the team to be more efficient with the reduced steps and automated processes. We’re excited about the future of this partnership!”
For more information on IRIS or to request Demo.
About IRIS
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels,
working with many of the world’s leading chains including Marriott, Hilton, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
Learn how to boost your F&B revenue with our free guide.
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For more information on Radisson Blu Aqua, Chicago
