IRIS Newsletter - Creating happy teams and satisfied guests
2024 is in full swing now - what tools do you need in your kitbag for a successful year ahead? Here’s our latest news and insights on how to streamline your processes and improve efficiencies with mobile ordering - all while driving revenue and guest satisfaction!
Feature focus
Language switching 🌎
Our language switching tool enables guests to access digital menus and hotel information in their native language.
With hundreds of languages available, it minimises errors and miscommunication, while improving guest satisfaction and order accuracy.
It also helps boost guest spend as guests are more likely to order more if they can navigate and understand the menu in their own language.
Partner news
IRIS & Shiji Infrasys POS unite
We’re thrilled to announce our full integration with Shiji's Infrasys POS.
With full security approval for mobile dining (and our greater F&B ordering estate), this will enrich the guest experience, save labour and increase ancillary revenue.
‘This exciting partnership further solidifies our dedication and commitment to delivering a tailored and efficient mobile ordering service to hoteliers who are striving to provide guests with meaningful, seamless digital experiences.
We aim to empower hoteliers with the tools to drive additional revenue and free up resources, and this true integration delivers all this and more!’ said Graham Rushin (IRIS VP Sales & Marketing).
Thought leadership
8 key F&B mobile ordering must-haves
Have you implemented these essential mobile ordering features?
Hotels are constantly seeking innovative ways to enrich the guest experience while optimising efficiencies. Mobile ordering technology has emerged as a powerful tool in achieving these goals, particularly in the realm of F&B services.
Check out these core attributes that will enable you to elevate your operations, drive revenue and enjoy efficiencies!
Webinar
Dishing out F&B operational excellence🎙️
Graham Rushin and 3 other panellists (including Martin-Daniel Voštiar, B&F coordinator, W Barcelona) were recently on this insightful webinar dishing out a wealth of tasty insights and advice on F&B operational excellence:
👁️🗨️"Guests spend more money on mobile ordering apps - a second prompt from a service member boosts uptick and spend"
👁️🗨️"F&B should be the heart beat of the hotel - don't leave money on the table"
👁️🗨️"Guests are used to front facing digital interactions + hotels realise that it frees up staff to do other things and engage with guests to drive up the overall experience."
👁️🗨️"Maximise all spaces around the hotel to drive F&B revenue - pool bars etc"
👁️🗨️"Use tech in to assist staff and boost orders + provide convenience and comfort to guests."
Listen back for top tips on how hoteliers can transform their F&B operations, streamline processes and drive profits.
Client success
Mandarin Oriental Wangfujing & Shenzhen, China
These Mandarin Oriental hotels are satisfying guest demand and have increased in-room dining revenue by 120% with the IRIS app.
“The IRIS app plays an essential role in fulfilling and serving guest orders - it helps us improve our levels of service, elevate the guest experience and boost our in-room F&B revenue to new levels which are only set to increase.
Mobile app usage has become ubiquitous across China so it’s essential for us to reflect this digital demand in our hotels which has invariably led to higher rates of guest spending as well as increased guest satisfaction.”
Industry news
The unspoken trends in Hotel F&B 🍽️
Check out these tips for the unspoken trends that will happen in 2024 and the ones for you to work on with your teams.
Be ahead of the curve as they become more popular. By Scot Turner at Auden Hospitality.
Reach guests in a way that suits them 📲
Mobile Service Requests
Digital Guest Directory
Enable guests to send requests to staff and make bookings online.
Provide a seamless, efficient service on the go!
Hotels can provide their guests with up-to-date, accurate information for their guests without endless reprint hassle and costs for the staff.
