Danang Marriott Resort & Spa halves service delivery times and grows revenue with IRIS mobile dining
The luxury Vietnam beach resort details enhanced guest service and increased order volume and spend across its venues following implementation of IRIS Mobile Dining and Digital Guest Directory
Following the introduction of a suite of mobile ordering solutions from leading hospitality technology platform IRIS, the Danang Marriott Resort and Spa reports increased operational efficiency, enhanced guest service and significant growth in guest order volume and revenues.
The hotel team installed both the IRIS Mobile Dining and Digital Guest Directory solutions to achieve a more efficient, cost effective and sustainable approach to in-room dining and poolside operations.
Marriott’s first beach resort in Vietnam, the Danang Marriott Resort and Spa, boasts a beach-side location on Vietnam’s picturesque central east coast. Combining Cham architecture and French Indochine influences it offers guests a luxury retreat complete with five outdoor pools and full service spa. For F&B, guests can choose from a selection of venues including the Goji Kitchen + Bar, Madame Son Restaurant, Non Nuoc Pool Bar as well as pool-side and in-room dining.
Recognising the scale and diversity of the resort’s venues and offer, the hotel team were keen to support staff to manage and fulfil orders (for poolside dining and room service) in a more timely and efficient way. They wanted to reduce the pressure on staff walking backwards and forwards to manually process orders (especially on the beach), and make operations more efficient and sustainable, whilst at the same time achieve growth in order volumes and revenue.
The team opted for a digital approach that would also enhance the guest experience. They selected the IRIS Mobile Dining Solution for the pool area, beach and in-room dining alongside the IRIS Digital Guest Directory which was installed throughout the resort.
“The IRIS app saves us time and energy and promotes a more timely and enjoyable guest experience. With the improved service and the seamless means of ordering, it drives average order value and enriches both the guest and staff journey.
“The pool and beach area used to require an insane amount of resources – with guests now self-serving using the IRIS app, it enables us to be more resourceful and take the pressure off staff in these areas.
It certainly lightens the load and takes the heat off our team - literally!”
Following the installation of the Mobile Dining app, staff immediately reported a host of benefits. Not least, they no longer had to spend so long walking in the heat to and from the pool and beach loungers, as guests are able to self-serve and order items from the palm of their hand.
As a result, order efficiency, delivery time and guest satisfaction has improved as guests are also more inclined to repeat and increase transactions thanks to its convenience and accessibility via the QR codes available throughout the resort.
“The Danang Marriott Resort and Spa really is an incredible resort with a fantastic selection of venues and menus for guests to enjoy.
However, to ensure guest satisfaction and operational efficiency, whilst at the same time growing revenue, takes focus and planning.
We’re proud to work alongside the team to enable them to support both staff and guests and deliver results with a host of our mobile ordering solutions to enable them to achieve those ambitions. We look forward to continued success working with the team in the future.”
Alongside wait staff, the At Your Service (AYS) front desk team are also no longer required to fully manage room service orders.
All menu information including ingredients, allergen information and recommendations for additional items is available on the app for guests to review with the additional option to switch language content to English, Korean or Vietnamese as required.
About IRIS
IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
Read more on the IRIS and Danang Marriott Resort & Spa success story here.
For more information on the hotel please click here: Da Nang Luxury Resort | Da Nang Marriott Resort and Spa
For more information on IRIS or to book a demonstration, please click here.
