F&B Online Order & Pay - and so much more!

Marriott Mobile Dining

Boost your F&B revenue and create operational efficiencies

The Marriott mobile dining solution provides a set of highly-configurable modules allowing all F&B outlets to provide outstanding digital experiences to their guests and staff.

  • Increase your F&B ancillary revenue by over 20%

  • Full Service or MSB - approved by all brands

  • Available to 100% of your customers on a QR code - no need to print hundreds of menus, saving you time and money

  • Frees up resources - helps with labour shortages

  • True POS integration

  • Covers ALL outlets - in-room dining, pool, beach, lobby, restaurants, take away, dark kitchen, office block delivery

  • Fully embedded in Marriott’s Bonvoy App or embed the URL into your website

  • Enhances the guest experience and drives loyalty

  • Typical ROI within three months (costs less than a couple of cups of coffee a day!)

Online ordering is easy to implement, and its popularity is undeniable…

73% of travellers* want to use their mobile device
to manage their hotel experience and self-serve.

*Oracle Hospitality and Skift report

“Mobile dining enables us to maximise sales across our resort and enrich the guest experience. Guest spend has increased by 40% and the ROI is significant - every hotel should have it!”

Nebojsa Sarenac, F&B Operations Manager at JW Marriott Phoenix Desert

Integrated F&B Ordering

Keep your menus up-to-date and provide a seamless guest experience that passes their orders directly into your Point of Sale system.

  • Fully sync your menus and manage your F&B orders all in one place.

  • No need to print hundreds of menus - saving you $$$.

  • Provide an efficient and cost-effective way to collect orders and improve the guest experience.

Want to get started?

Already a Mobile Dining Customer?

If you are an existing customer looking to upgrade your product, contact us and we’ll send you the Mobile Dining Upgrade Request form.

Preview Mobile Dining

To preview the Mobile Dining app from a customer perspective, click here.

Or contact us to book in a demo with our team.

Are you a non-Marriott property?

  • Schedule a 30-minute demo and we’ll show you how you can get up and running on our online F&B platform in no time.

Marriott Success Stories

Don’t take our word for it; IRIS is enabling hotels across the globe to increase revenue and optimise resources with mobile dining. Check out what current hoteliers have to say below…

Sheraton Grand Mirage, Port Douglas

“Online F&B ordering through IRIS has had a huge impact on top-line revenue, and our F&B operations are more profitable than ever before. Revenue has increased by 51% over the last year, and order volumes are up by 27%.”

W Boston Hotel

“Mobile dining enriches the guest experience and provides an easy means of ordering, which has led to a 46% increase in F&B revenue.”

St Pancras Renaissance Hotel, London

“With over 70% of our guests using the online ordering platform, orders have increased YOY by on average 13%, and revenue has soared by 20%.”

Sheraton Phoenix Downtown

“Mobile dining has been a game changer for us. It brings in so much revenue and is super user-friendly.

Plus, customer wait time has been reduced by 15 minutes per order!”

Renaissance Los Angeles Airport Hotel

“The platform is a great additional revenue driver. It helps us save resources and compete against online food delivery companies like DoorDash and UberEats.”

Newark Liberty International Airport Marriott

“By passing on transactional processes to guests, we have saved 2 full-time staff members and improved delivery times.
All our guests enjoy the convenience and ease of online ordering”

Le Royal Méridien Doha, Qatar

“IRIS’s web-based mobile app has reduced our employee’s workload, amplified our response time, and boosted the guest experience. It’s a win-win investment when you deploy IRIS on your property.”

JW Marriott Phoenix Desert Ridge Resort & Spa

“With the simple and seamless ordering platform, in-room sales and average check size have increased by 40%!”

Support for Existing Customers

If you’re an existing customer and would like to contact the Support team, please note that all requests and support issues should be sent to the Marriott Support team through the MGS portal in the first instance. Marriott online training guides can also be found in MGS.

Please see the below options to raise your request:

Feel free to visit the IRIS Online support portal Support: IRIS Software Systems Ltd, which has a wealth of knowledge-based articles, helpful FAQs, Walk-me videos, and release notes, which you might find useful.

With reference to some of our latest features and updates, please click here for our release notes.